PT. Perusahaan Gas Negara Tbk adalah is a Gas Subholding part of Pertamina Group is been trusted to develop natural gas infrastructure and improve natural gas utilization. PGN continuously grows and develop various infrastructures that are able to support energy needs in various sectors. Such as the ones in Sidoarjo - Mojokerto area, PGN penetrated various sectors starting from industries to household and small consumers. Until today as many as 6631 households and small consumers are recorded as having experienced good energy by PGN.

In order to improve consumer satisfaction, PGN has done many ways so consumers experienced the comfort in using PGN natural gas. With GasKita, a PGN natural gas product for household and small consumers running through the gas pipeline network, PGN ensures that all households may feel the warmth of natural gas. Through PT PGAS Solution, PGN subsidiary company, is committed to maintain reliability in good energy distribution. One of PGAS Solutions efforts in providing service to consumers is by recording gas meters monthly.

Recording household gas meter done by PGAS Solution personnel on a specified schedule monthly so there not be any drastic burst of usage from each consumer. However, with the spread of Covid-19 recently there has been a couple of adjustments and regulations made by PGN in order to maintain the level of quality as well as consumer service quality during the Covid-19 emergency. PGN removed recording gas meters by registrar during April- Mei 2020. With no manual meter recording, PGN decided to implement independent meter recording for all household and small consumers by sending a photo to a specified whatsapp number or downloading an Independent Recording Meter app in PlayStore.

Entering June 2020, PGAS Solution from PGN has recorded meters directly to household and small consumers. Officers has again visited door to door for the sake of accuracy and appropriate use of good energy by consumers. The meter reading of natural gas is carried out while following the Guidelines of Covid-19 Prevention and Control by wearing standard Personal Protective Equipment. Moreover, PGAS Solution also ensures officers are in good health throughout the meter recording process.

Although officers are back checking the stand meter directly, PGN also reminds consumers to use online services in recording the meter independently through whatsapp or an application on PlayStore. Not only recording, PGN consumers are also able make natural gas bill payment online through ATM, Internet Banking, SMS Banking, E-Wallet apps such as Link Aja, Gopay etc, and even E-Commerce apps such as Tokopedia, Bukalapak, and the sort. Moreover, PGN consumers may also maximize PGN services through PGN Contact Center 1500645, for bill information, new connections, reinstallation, installation change as well as consumer complaints.